Privacy Policy

At pixmatch ("we", "us", "our", or "pixmatch"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform ("Platform", "Service"). By using pixmatch, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when you:

• Account Registration: Name, email address, password, phone number, and role (Client or Photographer)
• Profile Information: For photographers, we collect studio name, bio, location, specializations, pricing, portfolio images, and service details
• Booking Information: Event details, dates, locations, guest counts, and special requirements
• Communications: Messages sent through the Platform, inquiries, and feedback
• Reviews and Ratings: Reviews, ratings, and comments you submit
• Payment Information: Payment details are handled directly between users; we do not store payment card information

1.2 Automatically Collected Information

When you use our Platform, we automatically collect certain information:

• Usage Data: Pages visited, time spent on pages, clicks, and navigation patterns
• Device Information: IP address, browser type, device type, operating system, and device identifiers
• Location Data: General location information based on IP address or provided location data
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
• Log Files: Server logs containing access times, pages viewed, and error information

1.3 Information from Third Parties

We may receive information about you from third-party services, such as authentication providers (e.g., Google, Facebook) if you choose to sign in using these services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our Platform and services
• Account Management: To create and manage your account, authenticate users, and process transactions
• Communication: To facilitate communication between clients and photographers, send notifications, and respond to inquiries
• Matching Services: To match clients with photographers based on location, specialization, and preferences
• Platform Improvement: To analyze usage patterns, improve user experience, and develop new features
• Safety and Security: To detect, prevent, and address fraud, abuse, security issues, and harmful activities
• Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our rights
• Marketing: To send promotional communications (with your consent) and personalize content
• Reviews and Ratings: To display reviews and ratings on photographer profiles

3. Information Sharing and Disclosure

3.1 Public Information

Certain information is publicly visible on the Platform:

• Photographer profiles, including name, studio name, bio, location, portfolio, services, and pricing
• Reviews and ratings submitted by clients
• Public portfolio images and videos

3.2 Sharing with Other Users

We share information between users as necessary to facilitate bookings and communications:

• Client contact information with photographers for confirmed bookings
• Photographer contact information with clients who have submitted inquiries or bookings
• Booking details and event information between matched parties

3.3 Service Providers

We may share information with third-party service providers who perform services on our behalf:

• Cloud hosting and storage providers
• Analytics and data processing services
• Email and communication services
• Payment processors (if applicable)
• Customer support tools

3.4 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes, such as subpoenas, court orders, or government requests
• Enforcement of our Terms of Service or other agreements
• Protection of rights, property, or safety of pixmatch, users, or others
• Investigation of potential violations or fraud

3.5 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of passwords using industry-standard hashing algorithms
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Monitoring for suspicious activities and potential breaches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your account and maintain your session
• Analyze how you use our Platform
• Provide personalized content and advertisements
• Improve our services and user experience

Types of cookies we use:

• Essential Cookies: Required for the Platform to function properly
• Analytics Cookies: Help us understand how users interact with the Platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Platform.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Portability

You can access, review, and update your account information at any time through your account settings. You may also request a copy of your personal data in a portable format.

6.2 Correction and Deletion

You can correct inaccurate information or request deletion of your account and personal data. Note that we may retain certain information as required by law or for legitimate business purposes.

6.3 Opt-Out Rights

You can opt out of:

• Marketing emails by clicking the unsubscribe link or updating your preferences
• Certain tracking technologies through your browser settings
• Location tracking through your device settings

6.4 Account Deletion

You can delete your account at any time through your account settings. Upon deletion, we will remove your personal information, subject to legal retention requirements. Note that some information, such as reviews you've posted, may remain visible on the Platform.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and resolve disputes
• Enforce our agreements and protect our rights
• Support business operations and analytics

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or legitimate business purposes.

8. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Platform, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information receives adequate protection.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last updated" date. Your continued use of the Platform after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Your Consent

By using our Platform, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Platform.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For users in India, you also have the right to file a complaint with the relevant data protection authority if you believe your privacy rights have been violated.